Software Issues
Some special features of the wireless devices – like quick access keys on a keyboard or additional buttons on a mouse–require special software to drive their operation. Although most wireless keyboard and mouse devices work with computers right out of the box. Users who report issues with these features often have incorrectly loaded the software, or failed to install the software. In some extreme instances, the device’s special features are rendered unusable, as the software may be altogether incompatible with the computer’s operating system. Consult the manufacturer for assistance or exchange the device for a different model, if the software fails to load or cannot be installed.
Interference Issues
Extremely active environments may generate radio signal interference that causes wireless keyboard and mouse devices to produce unexpected behavior, despite the synchronization process designed to safeguard against such problems. Some sources of interference include radios, mobile phones, desktop fans, fluorescent lights, wireless routers, and even large metal objects like filing cabinets. By simply moving the wireless keyboard and mouse away from the source, the interference problem can be resolved in most cases, though some interference, like that from a wireless phone, may require removing the interference source from the computing environment.
Device Failure
Although complete failure of a wireless keyboard or mouse is rare, it does occur in a small percentage of environments. It may happen that over time the device becomes increasingly difficult to use or failure may occur suddenly. The wireless keyboard and mouse device should be moved to another computer for users who suspect complete failure. Another option can be to change the batteries, resynchronize the devices, and test for operation. If the device still does not behave as expected, it should be replaced.
Try different ports
Use only the two cables that are included with the wireless desktop receiver, or the single cable that is included with a mouse, to determine whether the problem is related to the ports on the computer.
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